Last updated: January 15, 2023

Thank you for shopping at Orion Computers.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. Please click "here".

The following terms are applicable for any products that you purchased from with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Warranty and Terms and Conditions:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Orion Computers Limited, Unit 1, Britannia Court, Bolingbroke Road, Louth, LN11 0WA.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Orion Computers, accessible from www.orioncomputers.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Length of warranty

The warranty starts from the date of delivery of your product(s) and ends 1 year after this date.

When making an order, you can purchase an extended warranty of 2 years. If you purchase the extended warranty, your warranty starts from the date of delivery of your product(s) and ends 2 years after this date.

Some parts of your product(s) may be covered for a different warranty time.

Please read the full terms and conditions of your warranty.

What is covered?

Power-on failure (If your product is not able to power on).
No-display (If your product is not displaying content when it is turned on. For example: Blank screen).
Keyboard failure (If a key on your keyboard has fallen, this is covered as part of your warranty. Any faults caused by external substances are not covered).
Camera and microphone faults
Battery failure (You are able to return your product for a battery replacement starting from the date of your delivery for 60 days).

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

If you have a hardware failure with your device which we have not listed above, please contact our support team at support@orioncomputers.co.uk and they will be able to help you resolve your problem.

What we don't cover?

Damage caused by external substances: Defects or damage due to liquid, extreme humidity, heavy perspiration, sand, food, dirt or similar substances caused by incorrectly securing the device’s protective elements and/or subjecting the products to conditions exceeding any stated specification
Modified devices: Jailbroken devices (Phones) and laptops with replacement parts which were not initially sold as part of the product.
Software problems: We will only cover software related problems within the first 30 days of delivery of the product. After this time frame, the software related problems will not be covered as part of your warranty.
IMEI/Serial number discrepancies: We will send your serial/IMEI number as part of your invoice when the product is first purchased. If this number does not match the product returned to us, the device will not be covered and your warranty will be void.
Battery life: You have a 60 day return period starting from the date of product(s) delivery to have your battery replaced if it is faulty. We will not be covering battery replacements due to faults or and decreased battery life after the first 60 days of the product(s) delivery.

We cannot be held responsible for goods damaged or lost in return shipment without our authorisation. Therefore, we recommend contacting our support team before returning the item.

How to claim?

Please send an e-mail to support@orioncomputers.co.uk and our customer services will respond to your query within 2 working days.

We will typically provide you with a free returns label issued by Parcelforce which you will be able to use to send your product(s) back for a replacement if your product(s) are covered under your warranty warranty.

It is the customers responsibility to make sure the product(s) are packaged securely. Any damage which is not reported at the time of your return(s) and occurs during the transit will not be covered as part of your warranty.

When we receive your product(s) back, if we find any faults that are not covered as part of your warranty, we will first e-mail you. You have two options:

We will return the product back to you without repairing the fault but we will also require a payment for postage. The amount is £15.00 but we will only need this payment if the device is sent to us with a fault which is not covered as part of your warranty
We can repair the fault but we will need a payment for the fault including any parts that may need replacing. We will send you a quote depending on the fault.

Please make sure all product(s) returned are reset back to factory settings. You are responsible to make sure all data on your product(s) have a back up. If you return product(s) with a password lock/iCloud lock or a standard user setup, we may not be able to repair or replace this product. We will send this item back to you so you can erase it back to factory settings and return it back to us.

Contact Us

If you have any questions about our warranty terms and conditions, please contact us:

By email: support@orioncomputers.co.uk